Terms and Conditions of Krakowskie Przedmieście Consult

1. General provisions and our principles

Welcome to Krakowskie Przedmieście Consult. We have been operating in Warsaw at number 64 on Krakowskie Przedmieście since September 2016. During this time, we have served 423 companies and learned one thing: clear rules are the basis. These regulations determine how to use our site and on what foundations we build cooperation with our clients. If you browse our site or use our forms, you accept these terms. We do not use difficult words or legal loopholes. With us, specifics on the table count. All our activities are based on reliability, which we have checked in practice over the last 8 years.

Our agency is not another office that promises golden mountains. We focus on traditional marketing and modern digital tools that bring real money. By using this site, you commit to observing the rules of honesty and providing true data in the forms. We, in turn, promise that we will treat your every message seriously. Our average reaction time is 38 minutes. We respect your time, so we ask that you respect ours. The result of our work is always visible in the table at the end of the month and we expect the same from our mutual communication.

2. What services do we provide?

At Krakowskie Przedmieście Consult, you will not find ready plans or off-the-shelf subscriptions. Every task is for us a separate project (engagement) or permanent support (retainer). We specialize in media relations (PR), traditional marketing, and conducting Google Ads and Facebook Ads campaigns. Every cooperation starts with a discovery call – a short conversation during which we check if we can help you at all. If we see that your business needs something else, we will tell you straight to your face. We act without the fluff.

We offer two main cooperation models. The first is the Image Sprint – a fast, intense marketing hit that usually lasts 30 days. The second is a permanent Retainer, i.e., monthly support, where we take care of your image day by day. In both cases, the process ends with a handover stage, i.e., the transfer of all materials and reports. We do not hold your passwords or access as hostages. Everything you have paid for becomes your property after the invoice is settled. This is an honest approach that has worked for us since 2016.

3. Payments and quotes

In our business, we value financial transparency. We do not use hidden fees or strange success commissions that cannot be calculated. We use two types of rates: project fee (fixed amount for a specific task) and day rate (rate for an expert's working day). Our calculator on the site serves for a quick indicative valuation. The amount given there is not a commercial offer, but gives you an idea of the order of magnitude of the investment. For example, permanent PR support for a company from Warsaw usually starts from 5,200 PLN per month.

We issue invoices on time and accept payments by bank transfer. We expect that orders will be paid within 7 or 14 days, depending on arrangements. If you are late with the transfer, our cooperation may be suspended. Why? Because our experts, like Grażyna Bochenek or Marek Twaróg, devote your time to reliable work, and not to asking for money. Specifics on the table: we deliver results, you pay on time. Thanks to this, both parties are satisfied, and the result is visible in the profit table of your company.

4. Your obligations as a client

For us to effectively build your image, we need your commitment. You don't have to know about marketing – you have us for that. However, you must provide us with reliable information about your company. If we are preparing an article for the press, we need facts, not guesses. We act without the fluff, so if your product has defects, we must know about them before the journalists do. This is crucial especially in crisis management, where every minute counts.

You are responsible for what you give us. We cannot promote illegal or misleading services. Our agency values traditional values such as word-keeping and ethics in business. If we arrange a kick-off (startup meeting) or workshop, we ask for punctuality. Our team consists of 14 people who plan their work far in advance. By respecting our deadlines, you allow us to take care of the high quality of the texts and campaigns that we create for you.

5. Copyright and intellectual property

Everything we create as part of the order – advertising texts, PR strategies, flyer designs, or slogans – becomes your property at the moment the final invoice is paid. Until then, the author's property rights belong to Krakowskie Przedmieście Consult. This is a standard security measure we have been using since September 2016. You can then use these materials at will, print them in Gazeta Wyborcza, or put them on Facebook. We do not charge extra fees for licenses.

However, we reserve the right to keep our original working methods and internal frameworks. These are our tools, which we have developed over the years at Krakowskie Przedmieście 64. The result of the work (output) itself is yours, but the way we achieved it is our sweet secret and craft. If you want to show off our cooperation in your social media, we will be pleased. We too, unless you stipulate otherwise, may enter your company onto the list of our 423 satisfied clients.

6. Liability and guarantees

In marketing and PR, there are no guarantees for 100% success measured in likes. We guarantee reliability and that we will do our job as best as we can, using proven methods. We do not take responsibility for the decisions of external newspaper editors or changes in Google algorithms, which no one has influence over. However, we have checked it in practice: regular and wise activities always bring a return on investment. The result is visible in the table, but sometimes it takes 3-4 months of systematic work for this.

We are not responsible for financial losses resulting from incorrect information that you provided to us. If you hide a crisis in the company from us, and we find out about it from the media, our room for maneuver will be limited. In crisis situations we react within 180 minutes, but we must have a full picture of the situation. Our financial responsibility is limited to the height of the amount you paid for the given project (fee). This is an honest arrangement that protects both sides and allows for peaceful work without unnecessary nerves.

7. Termination of cooperation

Every contract can be terminated if we stop heading the same way. In the case of permanent support (retainer), a monthly notice period usually applies. We want you to stay with us because you see results, and not because paper keeps you. If you decide to end the cooperation, we conduct a reliable handover. We transfer all accesses, reports, and open topics to a new person or your employee.

We also have the right to terminate cooperation if the client breaks the rules of ethics or is notoriously behind with payments. In business, respect is most important. If communication becomes impossible or is based on fluff instead of facts, we prefer to free up space for someone who will appreciate our style of work. Since 2016, such situations have occurred rarely, but the rules must be clear. We close the project then, settle the performed hours, and shake hands for goodbye.

8. Law and courts

Even though the world is becoming digital, we step firmly on Warsaw's cobblestones. We will try to resolve any disputes amicably over coffee in our office at ul. Krakowskie Przedmieście 64. However, if we do not reach an agreement, the matter will be settled by a common court competent for our agency's seat in Warsaw. Polish law applies. Everything we do is consistent with GDPR and the regulations on providing services by electronic means. These are simple rules for serious people who want to do good business without the fluff.